BurnSync Support

Your journal belongs to you. Export or delete your local journal from More, or use the export and deletion controls on the subscription screen when access has expired.

Contact us

Email ryan@burnsync.com for help with BurnSync or a privacy request. Include your app version, iPhone or iPad model, and a brief description of what happened. If you attach a screenshot, remove personal health information that is not needed to explain the issue. Never send passwords, payment card details or Apple verification codes.

Purchases and offer codes

Use Restore purchases with the same Apple Account that subscribed. Manage or cancel your subscription in iPhone Settings → your Apple Account → Subscriptions. Apple shows the renewal terms when you subscribe or redeem an offer code.

Voice and Apple Health

Check microphone permission in iPhone Settings. Imported Apple Health information stays on your device. Change Health permissions or remove shared records in the Health app. Online coaching requires an internet connection and available usage allowance.

TestFlight feedback

TestFlight users can also open TestFlight → BurnSync → Send Beta Feedback.

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